All Systems Operational

About This Site

Welcome to FocusOne Auto Status Page. This Status Page will provide updates on all core indirect lending solutions being provided by FocusOne.

Uptime over the past 90 days. View historical uptime.
DecisionLender 4 ? Operational
90 days ago
100.0 % uptime
Today
BackOffice ? Operational
90 days ago
99.92 % uptime
Today
Dealertrack ? Operational
90 days ago
100.0 % uptime
Today
RouteOne ? Operational
90 days ago
100.0 % uptime
Today
TransUnion ? Operational
90 days ago
100.0 % uptime
Today
Equifax ? Operational
90 days ago
100.0 % uptime
Today
Experian ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

FocusOne BackOffice URL Update Nov 20, 2024 17:15-18:15 UTC

As part of our transition to the new FocusOne name, the BackOffice portal URL will change tomorrow (Thursday 11/21) from https://backoffice.cuac.com to https://backoffice.FocusOne.com. Beginning Thursday 11/21, please use the new URL - https://backoffice.FocusOne.com. Please note, if you do use the old URL tomorrow, you will be directed to the new URL.

Please share with all of your LOs and PFOs who enter pre-approvals. Thanks for your help!
Posted on Nov 20, 2024 - 17:05 UTC
Aug 3, 2025

No incidents reported today.

Aug 2, 2025

No incidents reported.

Aug 1, 2025

No incidents reported.

Jul 31, 2025

No incidents reported.

Jul 30, 2025

No incidents reported.

Jul 29, 2025
FocusOne BackOffice Email Issue
Resolved - Good afternoon. This issue has been resolved. The emails on pre-approvals are now going out. Please let me know if you need anything else.
Jul 29, 22:05 UTC
Investigating - Good afternoon. We have been alerted of an email issue with Pre-approvals entered on the FocusOne BackOffice site. You are still able to enter a pre-approval onto the BackOffice but the email will not be generated. Once you enter the pre-approve, please hit submit only once so the pre-approval is added. If you hit submit more than once, more than one pre-approval will be added. I will let you know as soon as we have an update.
Jul 29, 16:51 UTC
Jul 28, 2025

No incidents reported.

Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

Jul 25, 2025

No incidents reported.

Jul 24, 2025

No incidents reported.

Jul 23, 2025
DL4 Latency
Resolved - This incident has been resolved.
Jul 23, 16:48 UTC
Investigating - DL4 is experiencing latency - ML is currently investigating the issue
Jul 23, 16:20 UTC
Jul 22, 2025

No incidents reported.

Jul 21, 2025

No incidents reported.

Jul 20, 2025

No incidents reported.

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